working for riada

This information is on your Assignment Details along with all the contact numbers and hours of work.

Your Assignments Details is available to download during Onboarding or has been emailed to you.

• If you are unable to go to work due to illness or an emergency, please call your direct Manager/Supervisor and Riada contact immediately.

• There is 24-hour mobile cover which Is monitored – please leave a message.

• This must be done before your usual start time to give the manager an opportunity to reallocate workload or Riada to arrange cover.

• Request authorisation for your Leave/Holiday from your Manager/Supervisor. This must be received at least a week in advance.

• Then request authorisation from your Riada contact who will make sure you have accrued enough Holiday pay to cover your time off. Holiday pay is accrued based on the hours you have worked.

• Any Holiday Pay request that has not been authorised by Riada, will not be paid.

Temporary workers are entitled to a minimum of 28 days (inc Bank Holidays) paid annual leave per year pro rata (based on 37hrs a week). This equates to approximately half a day annual leave/holiday pay accrual for every full week worked.

You need to accrue holiday pay to cover all annual leave including bank holidays and company closures.

Riada Resourcing recognise the many benefits to the use of social media, however appropriate conduct should be followed to ensure a positive reflection of yourself, Riada, and our client. If anyone is unsure about whether something they propose to post on social media is appropriate, please seek the advice of your Riada Account Manager.

Riada Resourcing recognise that the risk of COVID-19 is now less severe, however, the safety and well-being of our employees, workers and clients remains our priority. We recommend that all employees and workers continue to adhere to the guidelines provided Coronavirus (COVID-19) | nidirect and if you have any questions please contact your Line Manager and your Riada Account Manager.

If you are over the age of 22 and meet the eligible criteria, you will be automatically enrolled in a Pension scheme provided by NEST and receive a NEST Welcome Pack. For further information visit www.nestpensions.org.uk.

Call your Riada contact immediately.

Call your Riada contact immediately, and they will advise you of the procedure.

Your Assignment Details will tell you how to submit your timesheets. If you have been asked to use the Riada Timesheet Portal, follow this link for more information.

• You are paid weekly in arrears (Monday to Sunday) directly into your bank or building society account via the BACS system. Your payment will be in your bank account by 5pm on a Friday.

• Your payslip is available on Sage Online Services, you will receive a welcome email from no-reply@sageonline.co.uk for you to register and gain access to your payslips.

• You will receive notification from Sage Online Services no-reply@sageonline.co.uk every Friday to let you know that your payslip is available.

• If you haven’t received your welcome email please ensure you have completed the following:

  • Check your spam and junk folders.

  • Add no-reply@sageonline.co.uk to your safe senders

  • Call your Riada Contact

If you change your name or address, you must inform your Riada contact immediately.

• After you have completed 12 qualifying weeks in the same assignment you will be entitled to the same pay as a comparable permanent employee (where applicable) and you are also entitled to equal treatment with regards to working time, rest breaks, night work and annual leave.

• You will have access to collective facilities whilst on the assignment that other employees doing a similar role have access to, such as car parking or the use of the cafeteria.

• You will have access to information on job vacancies with the client what your assignment is with.

• On completion of the 12 qualifying weeks (i.e., 12 continuous working weeks in the same assignment), we will email you outlining your new entitlement in relation to pay, annual leave, etc.