What Riada Representatives need to know

Welcome to Riada Resourcing! As our worker and representing Riada we ask that you to do a good job, take pride in your work, arrive on time and be responsible. 

Below is a list of questions that we are frequently asked if there is any other information required do not hesitate to contact us directly. 

Contact us


90 Union Street, Coleraine, BT52 1QB

Tel: 028 7032 6600


36 Broughshane Street, Ballymena, BT43 6EB

Tel: 028 2563 1555

Email: info@riadaresourcing.com

Opening Hours: 

Monday - Friday 8.30am - 5.00pm

Frequently asked questions

On the Job

Who do I report to on my first day?

This information is on your Assignment Details which will have been emailed to you along with all the contact numbers and hours of work.

What do I do if I can’t attend a shift?

  • If you are unable to go to work due to illness or an emergency, please call your direct Manager/Supervisor and Riada contact immediately.
  • There is 24-hour mobile cover which Is monitored – please leave a message.
  • This must be done before your usual start time to give the manager an opportunity to reallocate workload or Riada to arrange cover.

How do I request time off?

  • Request authorisation for your Leave/Holiday from your Manager/Supervisor and then advise your Riada contact.
  • This must be received at least a week in advance to accommodate rotas and ensure that cover is arranged for your time off.
  • Holiday pay is accrued based on the hours you have worked.

What if I am unhappy in my job?

Call your Riada contact immediately.

What if I have a grievance?

Call your Riada contact immediately, and they will advise you of the procedure.

How do I get paid?

  • You are paid weekly in arrears (Monday to Sunday) directly into your bank or building society account via the BACS system. Your payment will be in your bank account by 5pm on a Friday.
  • Your payslip is available on Sage Online Services, you will receive a welcome email from no-reply@sageonline.co.uk for you to register and gain access to your payslips.
  • You will receive notification from Sage Online Services no-reply@sageonline.co.uk every Friday to let you know that your payslip is available.
  • If you haven’t received your welcome email please ensure you have completed the following:
  • Check your spam and junk folders.
  • Add no-reply@sageonline.co.uk to your safe senders
  • Call your Riada Contact

What if I change my Address, Telephone number or Bank Details?

If you change your name or address, you must inform your Riada contact immediately.

What is Agency Workers Regulations (AWR)?

  • After you have completed 12 qualifying weeks in the same assignment you will be entitled to the same pay as a comparable permanent employee (where applicable) and you are also entitled to equal treatment with regards to working time, rest breaks, night work and annual leave.
  • You will have access to collective facilities whilst on the assignment that other employees doing a similar role have access to, such as car parking or the use of the cafeteria.
  • You will have access to information on job vacancies with the client what your assignment is with.
  • On completion of the 12 qualifying weeks (i.e., 12 continuous working weeks in the same assignment), we will email you outlining your new entitlement in relation to pay, annual leave, etc.

How do I opt out of Work Place Pension?

If you are over the age of 22 and meet the eligible criteria, you will be automatically enrolled in a Pension scheme provided by NEST and receive a NEST Welcome Pack. For further information visit www.nestpensions.org.uk.

Social Media

Be mindful of what you post on social media.  Do not post or tag anything that is disrespectful. Ensure you are aware that your comments are positive and reflective of yourself, Riada and our client. If you are unhappy, discuss with Riada. 

Coronavirus Policy

1 February 2021


Given the current world pandemic associated with the COVID-19 virus, Riada requests all employees and workers to continue to adhere to the following guidelines inside and outside of the working environment including any workplace policies provided by our clients. 

Continually review as these may change daily > https://www.publichealth.hscni.net/covid-19-coronavirus

Everyday Government Guidelines
  • Stay at home - only go outside for food, health reasons or work (but only if you cannot work from home).

  • Avoiding touching your face and washing your hands regularly.

  • If you go outside, stay 2 metres (6ft) away from other people.

  • Wearing a face covering in enclosed spaces where social distancing is not possible.

  • Washing your clothes regularly.


Coronavirus advice for workers

It is important you use your own initiative and be patient when waiting for others in order to maintain social distancing.

  • Again follow any workplace policies our clients have issued

  • Stay two metres apart from colleagues and customers at all times. Stagger break times or working patterns to minimise your contact with others.

  • Make sure you wash your hands frequently and well, cover any cough or sneezing. If you’re unwell, self-isolate immediately.


What should I do if I think I have COVID-19?


If you or anyone in your household has any of the below symptoms:

  • a high temperature

  • a new, continuous cough

  • loss of or change in sense of smell or taste


Please do not attend work, book a coronavirus test and follow normal absence reporting procedures - inform Riada Account Manager and your workplace Supervisor so that we can take appropriate action to inform and protect other members of staff.


Stay at home if you have symptoms.

If you’re getting a test because you have symptoms, you and anyone you live with must self-isolate until you get your result. This also applies to anyone in your support bubble (where someone who lives alone - or just with their children - can meet people from 1 other household).

You must also self-isolate if you cannot get a test > https://www.gov.uk/get-coronavirus-test